Operations

• Support the institutional BD and Operations teams in partnership execution, onboarding, and ongoing relationship management
• Coordinate with partners across exchanges, custodians, wallets, and institutional clients to ensure smooth integration processes
• Track partnership milestones, deliverables, and performance metrics
• Maintain partnership documentation, contracts, and communication records in both English and Mandarin
• Monitor and track vault manager partner performance including TVL flows, position allocations, strategy returns, collateral ratios, and liquidation risks across user capital
• Build and maintain real-time dashboards tracking vault metrics, yield performance, on-chain/centralized exchange positions, and comparative performance across manager partners
• Prepare weekly/monthly reports on vault TVL trends, realized returns, partner performance rankings, capital efficiency metrics, and strategy-level analysis
• Support due diligence for new vault managers and develop financial models evaluating vault economics, fee structures, and revenue projections from partnerships
• Develop and maintain operational playbooks, partner onboarding guides, and internal documentation
• Standardize processes for partnership execution, compliance, and reporting
• Create templates for partnership agreements, commercial terms, and integration documentation
• Work closely with Product, Engineering, Marketing, and Legal teams to support partnership needs
• Coordinate internal communication between teams to ensure alignment on partnership deliverables
• Support the BD and operations teams with presentation materials, proposals, and partner communications
• Assist with administrative tasks related to partnerships including scheduling, follow-ups, and action item tracking

Operations Analyst, Bilingual – Mandarin/English

Operations Manager

Director of Retail Operations – APAC

Contract Associate, Community Operations