Support Engineer

• Assisting zyBooks’ student and instructor users via email through Zendesk.
• Troubleshooting issues described by users.
• Answering questions about zyBooks application/content and how to use it.
• Reviewing student/instructor feedback on zyBooks content.
• Assisting users with managing accounts (merging, transferring, resetting passwords).
• Escalating issues to internal teams and managing progress.
• Assisting the zyBooks Bookstore and Creation team with simple tasks during busy periods.
• Keeping track of common trends and sharing findings with the team.

Customer Technical Support Representative – Part Time

ADAS Customer Support Technician

Technical Support Associate

Lead Decision Support Analyst

Audio Visual Sales Support Engineer

Production Support Analyst – Overnights