Senior Customer Support Specialist
White Cap
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Delivers exceptional customer support by managing complex quotes, orders, and service inquiries with urgency and accuracy.
- Builds strong relationships with associates and customers by resolving issues efficiently, communicating clearly, and leveraging product and process knowledge.
- Processes strategic quotes and enters complex orders with accuracy and attention to detail.
- Responds to high volumes of customer emails and phone calls with professionalism and urgency.
- Resolves shipment, quality, and order fulfillment issues by collaborating with associates across departments.
- Researches and communicates order status, product availability, and supply chain updates.
- Supports outside sales associates by managing customer needs and coordinating solutions.
- Leverages product knowledge and company guidelines to provide informed recommendations.
- Prioritizes and manages multiple tasks in a fast-paced environment.
- Documents and follows up on customer interactions to ensure resolution and satisfaction.
- Demonstrates transparency and respect in all communications with customers and associates.
Requirements
- Technical certification or associate degree may be required in some areas.
- Generally 5-7 years of experience in a related area of responsibility.
- Minimum 10+ years of experience in customer service or sales support roles.
- Proficiency in Microsoft Office and CRM/order entry systems.
- Strong written and verbal communication skills.
- Ability to multitask and adapt to shifting priorities.
- Critical thinking and problem-solving abilities.
Benefits
- Competitive salary
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer supportorder entryquote processingproblem-solvingcritical thinkingattention to detailproduct knowledgeservice inquiriesshipment resolutionorder fulfillment
Soft skills
communicationrelationship buildingprofessionalismurgencymultitaskingadaptabilitytransparencyrespectefficiencycollaboration
Certifications
technical certificationassociate degree