WeTravel

Account Manager

WeTravel

full-time

Posted on:

Location Type: Remote

Location: Remote • Alaska, California, Colorado, New York, Washington • 🇺🇸 United States

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Salary

💰 $60,000 - $65,000 per year

Job Level

JuniorMid-Level

About the role

  • Managing and nurturing relationships with new and existing clients.
  • Proactively identifying opportunities to upsell or expand product usage.
  • Serving as a key point of contact for client questions or concerns.
  • Collaborating cross-functionally with Sales, Support, and Product teams.
  • Gathering and sharing customer feedback to improve product and service delivery.
  • Solving customer issues with a calm, proactive, and friendly approach.
  • Driving long-term client satisfaction and engagement.

Requirements

  • Are fluent in English (other languages are a plus—be sure to list them in your resume).
  • Have excellent communication skills—both written and verbal.
  • Have strong interpersonal and customer service instincts.
  • Enjoy helping businesses thrive through hands-on support and strategic advice.
  • Have 2+ years of experience in B2B account management or customer success.
  • Are a natural multitasker who can manage multiple clients and needs at once.
  • Are solutions-oriented and calm under pressure. Thrive in a remote-first, fast-paced environment.
  • Are willing to travel up to 10% for client visits.
  • Bonus: Minor SaaS sales experience or experience with up-selling products;
  • Bonus: Up-to-date understanding of the travel industry’s consumer behavior;
  • Bonus: Knowledge of Hubspot CRM or other CRM platforms.
Benefits
  • Your health matters – US team members get 100% employer-covered HDHP medical, DHMO dental, and standard vision coverages or a choice of plans that suit your needs.
  • Generous "Time to Recharge" policy — enjoy unlimited paid time off to rest, recharge, and show up as your best self.
  • Amsterdam Program – visit us in Amsterdam (HQ) for 2-4 weeks every year, staying in one of our WeTravel apartments.
  • Work remotely for a maximum of 4 weeks per calendar year.
  • Annual team off-site (often somewhere sunny ☀️).
  • Extensive paid family leave.
  • Three paid volunteer days per year — take time to give back to causes you care about, on us.
  • 2-week cross-functional onboarding program.
  • Cutting-edge equipment and tools to set you up for success.
  • Join an international, travel-loving team with a passion for adventure and innovation.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
B2B account managementcustomer successupsellingSaaS sales
Soft skills
communication skillsinterpersonal skillscustomer servicemultitaskingsolutions-orientedcalm under pressure