Product Owner I – Colleague Journey
TD
Senior Product Manager, Ecosystem Onboarding and Growth
Western Union
full-time
Posted on:
Location Type: Hybrid
Location: Florida, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $130,000 - $170,000 per year
Job Level
Senior
About the role
- Product Operations Leadership and Management: Lead strategic initiatives to drive the expansion and growth of digital banking products. Develop and implement strategies to boost user adoption and increase revenue from product usage Optimize product performance through continuous improvement creating global blueprints and best practices Manage cross-functional teams to develop and enhance digital banking solutions. Provide product leadership across western union as the subject matter expert of what it take to growth and optimize our wallets and embedded finance products. Product Onboarding and Growth Oversee customer onboarding processes to ensure a seamless experience. Support customers throughout the product lifecycle, addressing their needs and concerns. Collaborate with stakeholders to align product strategies with business goals. Monitor market trends and competitor activities to identify growth opportunities. Conduct product performance reviews. Implement customer feedback loop. Stay updated with industry trends. Work with product development team ensuring quarterly builds and enhancements have the correct product priority and focus on those items that move the needle. Enhancement and Innovation Planning: Identify opportunities for product enhancements that align with evolving customer needs and market trends. Collaborate with product management to define requirements for new features, process improvements, and technological upgrades. Drive continuous improvement initiatives, proactively anticipating operational risks and ensuring solutions are scalable and future-proof. Foster a culture of innovation, encouraging the team to challenge the status quo and explore emerging payment and account technologies. Embedded Financial Services Growth Own the growth of embedded financial services products across digital and retail channels, including Ecosystems, wallet integrations and API-based offerings. Work with partner banks, fintechs, and third-party vendors to ensure we position and lead with the correct product that meet our customers’ needs and serve at the right digital or retail moment. Product Subject Matter Expert Build, mentor, and inspire a high-performing product delivery fitting into a culture of ownership, accountability, and excellence. Establish clear goals, performance metrics, and development plans that foster professional growth and operational mastery. Promote cross-functional collaboration, transparent communication, and a commitment to customer-centricity.
Requirements
- Experience driving customer acquisition, retention, and engagement strategies with a focus on delivering exceptional user experiences
- Deep understanding of growing account-based products, payment and bank account-based products, credit services, and card-based wallets
- Proven experience in launching new products or features, including pricing, positioning, and market analysis
- Hands-on work with banking-as-a-service platforms, card issuing, and embedded finance providers
- Strong analytical, communication, and stakeholder management skills
- Familiarity with global regulatory environments and experience with operational scaling
- Track record of building and managing partnerships with fintechs, banks, or technology providers
- Strong understanding of payment technologies, APIs, and digital security best practices
- Ability to drive and manage change in fast-paced, evolving environments
Benefits
- You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few ( https://careers.westernunion.com/global-benefits/ ).Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. Your United States – Specific Benefits Include Flexible Time off Medical, Dental and Life Insurance Tuition Assistance Program Parental Leave One day volunteer time off $0 Money Transfer Fee Discount Code – Quarterly Recognition Program “Game Changers” Employee Discount Program Global Adoption Assistance Global Scholarship Awards Program 4% Western Union Contribution to 401K
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer acquisition strategiescustomer retention strategiescustomer engagement strategiesaccount-based productspayment technologiesbanking-as-a-service platformscard issuingembedded financemarket analysisproduct performance reviews
Soft skills
analytical skillscommunication skillsstakeholder managementcross-functional collaborationcustomer-centricityleadershipmentoringinnovationchange managementproblem-solving
