Customer Success Manager

• Support skilled professionals on their journey – You are the primary point of contact for HVAC and electrical specialists and support them from the first conversation through placement.
• Make application processes personal & efficient – You collect candidates' wishes and requirements and ensure a smooth process.
• Find the perfect match – You connect skilled workers and trade businesses in a meaningful way, considering both professional and interpersonal fit.
• Gather feedback and improve processes – You collect feedback and use it to continuously improve the candidate experience.
• Work closely with the account team – Together you ensure that all parties are satisfied and work together successfully.
• Maintain active candidate relationships – You keep in touch, inform about new opportunities, and support candidates through the start of their new job.
• Documentation and quality assurance – You ensure that all information is complete and accurately maintained in the system.

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