Account Executive

• You will be responsible for understanding and supporting the needs, challenges, and successes of the Expert Raters
• You will be a critical link in communicating and collaborating with the program team on behalf of your customers’ requirements, representing the unique program requirements.
• You’ll be part of a wider team of data scientists, analysts, and expert raters working to improve the digital experience for end-users across the world.
• You will serve as the primary liaison for customer and their clients supporting discovery, onboarding process for new task streams and overall success of the program
• You will oversee client onboarding, meticulously document business objectives, and set domain expertise standards for Expert Rater pools.
• Collaborate with the Program Manager, Pod Lead, Quality Manager, and Data Scientist to ensure alignment for task stream launch
• You will Create an effective feedback loop between the Account Management, front line, product, strategy, and customers
• In other words, you will be the advocate for the Expert Raters in ensuring alignment among the various functional teams of the program.
• You’ll closely monitor individual team members’ productivity and quality.
• Your insights will drive improvements, and you’ll provide essential project support to the program team, ensuring they meet their objectives effectively.
• You’ll manage production issues, ensuring timely resolution.
• Effective communication regarding quality, delivery, or customer satisfaction issues with the PMO manager will be essential for maintaining program excellence.
• You’ll be the linchpin in managing communications with all stakeholders.
• From creating weekly status reports to developing program dashboards, your ability to keep everyone informed and aligned will be critical.
• Collaborating closely with PMO leaders and the wider leadership team, as well as Account Management, you’ll help define strategic program objectives and initiatives.
• Your operational insights will contribute to the program’s success.
• Above all, your overarching goal will be to ensure customer satisfaction. By maintaining high-quality services, optimizing capacity, and delivering value, you’ll contribute to the company’s success.

Senior Account Executive

Enterprise Account Executive