Account Manager
Wellworks For You
full-time
Posted on:
Location Type: Remote
Location: Remote • Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $50,000 - $55,000 per year
Job Level
JuniorMid-Level
About the role
- Build and maintain long-term, positive relationships with clients, brokers, and vendor partners
- Support the design, launch, and daily execution of wellness programs tailored to client goals
- Facilitate regular strategy and review calls with clients and brokers
- Lead or support client renewal discussions and planning processes
- Identify and support opportunities for program expansion, upsell, or cross-sell
- Customize wellness platforms and conduct virtual or on-site demonstrations as needed
- With the support of our Marketing Department, develop and distribute marketing and educational communications to drive engagement
- Monitor participation metrics and provide actionable insights to clients
- Generate and interpret program utilization and performance reports
- Escalate risks or challenges to ensure timely resolution
- Stay informed of industry trends and best practices through ongoing training
- Occasionally travel for client meetings, health fairs, or on-site visits (up to 10%)
Requirements
- Bachelor’s Degree preferred but not required.
- 2+ years of experience in account management or customer service, preferably in health and wellness, benefits, or corporate services
- Strong communication, relationship management, and organizational skills
- Detail-oriented with the ability to manage multiple projects, many time-sensitive
- Collaborative, adaptable, and proactive mindset
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- HubSpot experience a plus!
Benefits
- Competitive salary
- Client retention bonuses
- Additional Incentives
- Growth opportunities
- Comprehensive benefits package - Medical, Dental, Rx, Vision, Life, Disability, Hospital reimbursement plan
- 401k with per pay employer match
- Employee Assistance Program through LifeMatters EAP
- Mental health benefits, including access to paid therapy
- Paid maternity leave after 12 months
- Paid Time Off including time off to volunteer in your community and the day off on your birthday
- Casual dress code
- Wellness program and teambuilding opportunities with incentives
- Milestone anniversary program
- Ongoing training and education
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementcustomer serviceproject managementdata analysisreport generationprogram utilizationperformance reporting
Soft skills
communicationrelationship managementorganizational skillsdetail-orientedcollaborativeadaptableproactive