Wells Fargo

Senior Lead Business Execution Consultant – Enterprise Root Cause Analysis

Wells Fargo

full-time

Posted on:

Location Type: Hybrid

Location: Minneapolis • Arizona, Iowa, Minnesota, South Dakota, Texas • 🇺🇸 United States

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Salary

💰 $139,000 - $239,000 per year

Job Level

Senior

About the role

  • Lead Insight Generation: Design and execute research using qualitative and quantitative methods to identify root causes, trends, and patterns.
  • Drive Executive Communication: Build and deliver polished, impactful presentations for senior leadership (OC/OC+1), translating complex findings into clear strategic recommendations.
  • Champion Customer Experience: Apply customer experience tools and methodologies, e.g., JD Power, Net Promoter System, to benchmark and analyze Voice of the Customer (VoC) data.
  • Collaborate Across the Enterprise: Partner with analytics, technology, and business teams to develop long-term, cost-effective solutions that address systemic issues.
  • Influence Strategy: Serve as a trusted advisor to leadership, guiding decisions with data-driven insights and thought leadership.

Requirements

  • 7+ years of Business Execution, Implementation, or Strategic Planning experience
  • 3+ years experience with customer experience tools and methodologies (journey mapping, Net Promoter System, JD Power, Bain benchmarking)
  • Experience with root cause analysis and enterprise complaints/remediation processes
  • Expertise in survey tools, benchmarking techniques, and VoC analysis
  • Proven ability to synthesize research into actionable insights and influence senior leaders
  • Advanced analytical skills and experience interpreting large, complex data sets and qualitative inputs
  • Exceptional executive communication skills
  • Comfortable with ambiguity, passionate about customer and employee experience, and intensely curious
  • Advanced PowerPoint and data visualization skills
  • MBA or advanced degree
Benefits
  • Health benefits
  • 401(k) Plan
  • Paid time off
  • Disability benefits
  • Life insurance, critical illness insurance, and accident insurance
  • Parental leave
  • Critical caregiving leave
  • Discounts and savings
  • Commuter benefits
  • Tuition reimbursement
  • Scholarships for dependent children
  • Adoption reimbursement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
root cause analysiscustomer experience toolsjourney mappingNet Promoter SystemJD PowerBain benchmarkingsurvey toolsbenchmarking techniquesVoC analysisdata visualization
Soft skills
executive communicationability to synthesize researchinfluence senior leaderscomfortable with ambiguitypassionate about customer experienceintensely curious
Certifications
MBAadvanced degree