Wells Fargo

Senior HR Strategy and Innovation Lead

Wells Fargo

full-time

Posted on:

Location Type: Hybrid

Location: Charlotte • Arizona, Iowa, Minnesota, North Carolina, Texas • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $139,000 - $239,000 per year

Job Level

Senior

Tech Stack

ServiceNow

About the role

  • Lead the development of a unified HR service experience across platforms (e.g., Workday, ServiceNow, HR Portal)
  • Champion AI-driven capabilities such as virtual agents, personalized content, and predictive service delivery
  • Identify and implement system and process enhancements to improve usability, efficiency, and employee satisfaction
  • Coordinate enterprise-wide efforts to simplify and unify HR service access, including digital front doors and self-service tools
  • Prioritize and align work across cross-functional teams, ensuring timely delivery of key milestones
  • Facilitate stakeholder engagement and drive consensus across business lines
  • Establish governance frameworks to ensure transparency, accountability, and alignment with strategic goals
  • Lead change management efforts to support adoption of new tools, processes, and ways of working
  • Monitor performance and continuously improve based on data, feedback, and evolving needs

Requirements

  • 7+ years of Human Resources operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 7+ years of HR experience, including strategic program leadership and cross-functional coordination
  • Proven success in leading transformation initiatives without direct authority
  • Strong understanding of HR technologies (Workday, ServiceNow), digital service delivery, and AI applications
  • Some implementation experience preferred
  • Expertise in change management, stakeholder engagement, and governance
  • Excellent communication, facilitation, and problem-solving skills
  • Knowledge of agile methodologies, change management, and operational metrics
  • Experience with project management tools (Jira and or Confluence)
  • Bachelor’s degree in Human Resources, Business, or related field; Master’s preferred.
Benefits
  • Health benefits
  • 401(k) Plan
  • Paid time off
  • Disability benefits
  • Life insurance, critical illness insurance, and accident insurance
  • Parental leave
  • Critical caregiving leave
  • Discounts and savings
  • Commuter benefits
  • Tuition reimbursement
  • Scholarships for dependent children
  • Adoption reimbursement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
HR operationsstrategic program leadershipchange managementstakeholder engagementgovernancedigital service deliveryAI applicationsagile methodologiesoperational metricsimplementation experience
Soft skills
communicationfacilitationproblem-solvingcross-functional coordinationleadershipconsensus buildingtimely deliveryemployee satisfactionusability improvementperformance monitoring
Certifications
Bachelor’s degree in Human ResourcesBachelor’s degree in BusinessMaster’s degree in Human ResourcesMaster’s degree in Business