Human Resources

• Serve as a trusted resource for employees approaching retirement, providing personalized outreach and guidance through multiple touchpoints (phone, email, scheduled calls).
• Assist employees in understanding and navigating benefit options, including COBRA, Medicare enrollment, pension elections, and 401(k) rollover processes.
• Conduct proactive engagement, including pre-retirement check-ins and post-retirement follow-ups, ensuring employees feel supported and informed.
• Pull and analyze data from HR systems (Workday, ServiceNow) to prepare for consultations and track case progress.
• Collaborate with HR partners and stakeholders to resolve escalations and ensure compliance with regulatory requirements (ERISA, IRS, DOL, COBRA).
• Participate in process improvement initiatives, policy development, and best practice implementation for retirement services.
• Provide guidance to less experienced team members and contribute to building a scalable, high-quality retirement support program.
• Review, analyze, and consult on basic business, operational, or technical assignments or challenges that require research, evaluation, and selection of alternatives, and exercise independent judgment to guide medium risk deliverables.

HR Service Delivery Consultant – Retirement

Human Resources Coordinator

Associate Director, Business HR Communications

HR Director

Employee Relations Advisor

Employee Relations Advisor