Senior Manager, Experience Strategy – Implementation
Wellist
full-time
Posted on:
Location Type: Hybrid
Location: Boston • Massachusetts • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Serve as the primary lead for new client deployments—owning everything from kickoff to launch.
- Build tailored implementation plans that align with each employer’s workforce needs, benefits portfolio, and engagement goals.
- Partner closely with internal stakeholders (Support, Product, Directory, and Activation) to ensure coordinated execution.
- Track project milestones and dependencies, manage risks, and keep timelines on track with precision.
- Design platform configurations and directory customization plans that reflect each client’s brand, culture, and priorities.
- Lead discovery conversations to understand workforce challenges and translate those into actionable solutions.
- Collaborate with client stakeholders to develop launch campaigns, email communications, and internal engagement strategies.
- Implement and refine activation tactics—such as segmented outreach, referral prompts, and tailored content—to drive user adoption.
- Analyze client performance data and user feedback to identify early wins and opportunities for improvement.
- Serve as a strategic advisor to HR and Benefits leaders—ensuring that each program delivers value and exceeds expectations.
- Codify implementation workflows, toolkits, and playbooks to support future scale.
- Define and track key success metrics (e.g., time to launch, adoption rates, satisfaction scores).
- Contribute to Wellist’s implementation framework and play a key role in growing our client success function.
Requirements
- 5+ years of experience in client implementation, consulting, or program management
- Proven ability to lead complex, cross-functional projects with tight timelines and high stakes
- Experience navigating enterprise client relationships and driving strategic alignment with senior executives
- A process mindset—you don’t just get things done; you make it easier to get them done again
- Comfort in high-growth, resource-constrained environments where speed and adaptability matter
- Strong communication and stakeholder management skills—written, verbal, and interpersonal
- Experience in HR Tech, workforce transformation, or digital health strongly preferred
- Master’s degree in Business or related field a plus
- Willingness to travel 20–30% as needed
Benefits
- Excellent medical, dental, and life insurance
- Generous PTO and parental leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
client implementationprogram managementproject managementdata analysisplatform configurationworkflow designperformance metrics trackingactivation tactics implementationemail communication strategiesdiscovery conversations
Soft skills
leadershipstakeholder managementcommunicationinterpersonal skillsstrategic advisingadaptabilityprocess mindsetcollaborationrisk managementproblem-solving
Certifications
Master's degree in Business