Customer Consultant, Inbound
WEC Energy Group
part-time
Posted on:
Location Type: Office
Location: Pewaukee • Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $25 - $32 per hour
Job Level
Junior
About the role
- Receiving all incoming gas, electric, and steam contacts from customers
- Responding to questions, inquiries, requests, bill inquiries, and establishing payment arrangements
- Processing on and off orders, reconnections, trouble calls, and gas emergency calls
- Cross-selling services and handling high bill complaints,
- Performing special assignments as needed
Requirements
- One year customer contact or call center experience preferred
- Computer experience preferred
- Passing of Selection System for Customer Service (SACS) test
- Customer Care Center Structured Interview (CARECTR) competencies include: Building Customer Loyalty, Applied Learning, Decision Making, Adaptability, Engagement Readiness, Work Standards, and Communication Skills.
Benefits
- Competitive salary, starting at $25.29/hour
- Flexibility in work hours
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
Building Customer LoyaltyApplied LearningDecision MakingAdaptabilityEngagement ReadinessWork StandardsCommunication Skills
Certifications
Selection System for Customer Service (SACS) test