• Handle residential inquiries relating to billing, payment, mobile app, website and customer moves
• Receive Operations type calls (gas and electric emergency, outage and gas emergency/inquires)
• Receive general and miscellaneous inquiries
• Use CIS to maintain current and accurate customer information which will be accessed by other departments
• May also perform other miscellaneous duties and special projects as assigned

Requirements

High School Diploma, HSED or GED
1+ years Customer Service and/or Customer Relations (billing, credit, payment)
Must be able to work and adapt to various hours/shifts and a changing schedule
Availability for 24 hour call out for storm trouble call handling is also required
Previous care center experience (preferred)
Previous office/clerical experience (preferred)
Previous experience working in a union environment (preferred)
Strong communication skills with the ability to be empathetic with customers (preferred)
Able to confidently multitask with different systems while on the phone with customers (preferred)
Proficient with Microsoft Office products (preferred)
Ability to use good judgement in making decisions (preferred)

🔍 ATS Optimization Keywords
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to JobTailor job listings.

Hard Skills

customer service
customer relations
billing
credit
payment
multitasking
office experience
clerical experience

Soft Skills

communication
empathy
adaptability
judgment

Certifications & Qualifications

High School Diploma
HSED
GED

Customer Service Representative

Customer Care Representative – 2nd Shift