Product Designer

• Own and lead CXO design, contributing to conversations and direction of the product roadmap and strategy.
• Partner closely with engineering, data science, and product management to find refined but practical solutions to design challenges.
• Lead design for internal and client-facing AI-powered tools that empower our customer experience agents and improve client interactions.
• Create multiple concepts and prototypes, recognizing when meticulous attention to detail is needed and when low-fidelity sketches are adequate for visualizing ideas.
• Listen to users to develop the right product strategy and find solutions that delight our customers.
• Leverage data to inform your design solutions.
• Understand the strategic direction and vision for your working areas and ensure all UX efforts are aligned with that direction.
• Establish yourself as a subject matter expert in customer experience tooling and AI-powered solutions.
• Stay on top of industry trends and emerging technologies to integrate innovative solutions into our product design.

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