Analyst

• Maintain relationships, open trouble tickets, work to resolve issues, test enhancements and be available outside working hours with vendor support staff for cloud applications
• Develop and maintain system documentation, user guides and training materials
• Stay updated on current technologies
• Configure, test, and implement new applications, modules, and system enhancements
• Analyze and document business processes and user requirements to improve application functionality
• Work with business users, IT Staff, and external Vendors to identify organizational needs for new applications, changes in functionality, to existing applications
• Provide user training and technical support for applications
• Manage/lead projects related to application development, migration or optimization
• Responsible for supporting applications users’ company-wide, internally, and externally
• Manage application upgrades, patches and integrations with other systems
• Set up, maintain, and troubleshoot integrations and file transfers between applications and third-party vendors

Applications Analyst

Service Desk Analyst

Client Analyst

Board Certified Behavior Analyst, BCBA

Client Import Analyst

HEDIS Analyst – MIPS