Program Manager

• Responsible for holding the business to account for delivery of defined agreed project scope, objectives, budget, project actions and synergy delivery across the Program.
• Establishes, obtains approval for, executes, and continually improves a standardised Program Playbook ensuring a defined, structured approach to project delivery across the Program.
• Leads initial discovery sessions to produce a defined, cross functionally agreed Program Playbook per project.
• Collaborates with Manager - Performance & Analysis to determine, measure, monitor, report on and oversee delivery of individual and consolidated budgets (including financial KPIs (savings, costs) and non-financial KPIs) across the Program.
• Develop robust criteria and budget to facilitate Proof of Concept analysis for project for approval.
• Oversees the execution of Program Playbook and ensures all risks, assumptions, issues, and dependencies are known, agreed and monitored and critical milestones are completed fully and on time across the Program.
• Creates and nurtures professional relationships in IT to ensure delivery across the Program of: IT infrastructure requirements are in place in a timely manner, aligned to the Playbook. Business Applications are in place a timely manner, aligned to the Playbook.
• Identifies and recommends re-alignment of projects within Program, to assure timely delivery of stated benefits are met where necessary.
• Establish robust Project Governance Model to facilitate collaboration with project each workstream owners to drive accountability for agreed budgets, hold workstream leads responsible for delivering against budget across the Program.
• Agree ownership, track, monitor and evidence budget delivery including synergies (savings) and dis-synergies (cost) across the Program.
• Responsible for analysing and determining the resourcing requirements for each project within the Program, involving a comprehensive consolidated understanding of project objectives, timelines, connectivity and deliverables.
• Ensure project managers and stakeholders clearly define and agree the scope and objectives of each Program project.
• Ensure specific project objectives and deliverables align type, skills and volume of resources (internal and external) needed and challenge where necessary.
• Responsible for overseeing the performance of all resources deployed to Program, including establishing KPIs, monitoring the performance and reporting results and feedback to Manager – Performance and Analysis.
• Address conflicts or challenges related to resource allocation and performance promptly and diplomatically.
• Consistently creating a positive and collaborative team environment.
• Regularly assess and report on resource performance against project goals and budget.
• Foster open communication channels between Program project teams to ensure shared resource priority, needs and availability is known, measured, and mitigated for.
• Design, implement and execute a Program Communication Plan to ensure information is disseminated efficiently, stakeholders are well-informed, and team members are engaged throughout the Program lifecycle.
• Ensure an appropriate, standardised, commensurate Project Governance Model is in place to oversee, report and escalate matters arising across the Program.
• Communicate set and manage realistic expectations regarding Program deliverables, timelines, and potential challenges at project commencement.
• Communicate clear, timely, appropriate information to all stakeholders on Program objectives, connectivity, progress, deliverables, achievements, and challenges.
• Establish a feedback loop to gather input from stakeholders and team members to foster a culture of continual improvement.
• Provide high-level prompt updates, escalations, and periodic structured reporting to the Head of Strategic Transformation.
• Foster a culture of creativity and innovation within the Program project teams, and across peers in Transformation Office.
• Facilitate brainstorming sessions and workshops to generate innovative ideas, including facilitating an environment where diverse perspectives are welcomed and explored.
• Drive cross functional collaboration to bring diverse expertise to problem-solving, breaking down silos to promote a holistic approach to Transformation.
• Lead diversity embracement, creating an environment where diverse teams can give a broader range of perspectives, ideas, opinions, and are all treated equally.

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