Manager, Brands
Wasserman
full-time
Posted on:
Location Type: Hybrid
Location: Hoboken • New Jersey • 🇺🇸 United States
Visit company websiteSalary
💰 $68,000 - $70,000 per year
Job Level
Mid-LevelSenior
About the role
- Manage end-to end ticketing processes for FIFA World Cup matches, including guest lists, tracking, and distribution of tickets across platforms.
- Oversee the configuration of ticketing systems to ensure accuracy and manage real-time updates.
- Collaborate with FIFA and official ticketing partners on policies, system updates, and delivery mechanisms (digital, mobile, physical).
- Serve as the primary point of contact for ticket-related inquiries and troubleshooting.
- Manage attendee requests such as ticket transfers and access issues.
- Maintain compliance with event capacity limits and regulatory requirements.
- Generate reports on ticket allocations and attendance.
- Provide post-event reporting on attendance, ticket issues, and recommendations for future events.
Requirements
- Proficiency with event ticketing platforms and CRM tools.
- Strong understanding of digital ticketing trends and access control technologies.
- Strong attention to detail and ability to manage large volumes of ticket data with accuracy and efficiency.
- Excellent customer service and communication skills, both written and verbal.
- Proven stakeholder management skills and ability to operate in high-pressure environments
- Experience coordinating with cross-functional teams.
- Strong analytical, and problem solving and communication skills
- Flexibility to work evenings, weekends, or irregular hours during events.
- Experience in past international tournaments (e.g., Olympics, FIFA) is highly desirable.
Benefits
- Health insurance
- Bonuses
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
event ticketing platformsCRM toolsdigital ticketing trendsaccess control technologiesdata managementreport generationticket allocationticket distributiontroubleshootingcompliance management
Soft skills
attention to detailcustomer servicecommunication skillsstakeholder managementproblem solvinganalytical skillsflexibilityteam coordinationhigh-pressure environment managementevent management