Operations

• Support the planning and execution of pricing and promotional initiatives (e.g., offers, win-backs, wholesale deals), from scoping to evaluation.
• Own the tracking and performance view of all subscription offers, ensuring consistency across teams and platforms.
• Analyze subscriber behavior, retention, and LTV to inform strategy and identify risks/opportunities.
• Recommend improvements to make pricing and promotions more scalable, efficient, and strategically balanced.
• Partner with finance, product, and marketing to build business cases and ensure decisions are grounded in data.
• Create tools, trackers, and dashboards that give the business visibility into pricing and promo performance.

Growth Operations, Pricing & Commercialization Manager

Operations Manager

Senior Planning & Operations Specialist

Director, Care Operations

Director, Operations Analytics – Workforce Optimization

Vice President, Delivery & Deployment Operations