Wanstor

NOC Analyst – 1st Line Support

Wanstor

full-time

Posted on:

Location Type: Hybrid

Location: London • 🇬🇧 United Kingdom

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Salary

💰 £26,000 - £30,000 per year

Job Level

Mid-LevelSenior

Tech Stack

DNSFirewallsITSMServiceNowTCP/IPVMware

About the role

  • Proactively monitor internal and customer environments using monitoring tools, covering routers, switches, firewalls, wireless access points, servers and applications, storage, virtualisation platforms (VMware/Hyper-V), and backup systems.
  • Act as the first point of response for alerts and auto-generated tickets (e.g. from PRTG and ServiceNow), taking appropriate action within agreed SLAs.
  • Perform incident triage and resolution by correctly classifying and prioritising incidents in line with ITIL impact and urgency, troubleshooting where possible and escalating when required.
  • Manage backup operations including daily health checks, investigation of failures, performing restores, and escalating only after defined troubleshooting steps are completed.
  • Support problem management by identifying and reporting recurring incidents to enable root-cause analysis and proactive resolution.
  • Carry out network troubleshooting through remote diagnostics across LAN, WAN, and WLAN, including basic connectivity and service checks.
  • Support domain and SSL administration, including assisting with certificate provisioning and related tasks as required.
  • Coordinate with third-party vendors and partners to ensure timely incident resolution.
  • Maintain accurate knowledge and documentation by updating runbooks, standard operating procedures, and internal knowledge bases, and ensuring ticket notes and time entries are kept up to date.

Requirements

  • Strong attention to detail with disciplined incident triage.
  • Enjoys problem-solving and continuous learning with a proactive customer mindset.
  • Excellent written and verbal communication skills.
  • Highly organised with the ability to multitask in a fast-moving environment.
  • Experience with a monitoring tool (e.g. PRTG, SolarWinds, or similar).
  • ITSM tools: ServiceNow or similar.
  • Networking fundamentals: TCP/IP, DNS, DHCP, VLANs.
  • Remote troubleshooting across LAN, WAN, and WLAN.
  • Windows Server / administration fundamentals with exposure to VMware or Hyper-V.
  • Backup concepts including jobs, schedules, and restores.
  • Certifications (Nice to Have): CompTIA A+, Microsoft Fundamentals (AZ-900 / MS-900), CCNA (or equivalent knowledge), ITIL Foundation v4
Benefits
  • 🌴 **Generous Time Off:** Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.**📚 **Continuous Learning:** Participate in regular lunch and learn sessions with both internal and external speakers.**🌟 **Personal Development:** Take advantage of 5 paid days annually to pursue new skills or knowledge.**🤝 **Volunteer Opportunities:** Contribute to your community with 2 paid volunteer days each year.**🎉 **Team Spirit:** Join a friendly team and engage in various social events organised throughout the year.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
incident triagenetwork troubleshootingbackup operationsmonitoring toolsWindows Server administrationVMwareHyper-VTCP/IPDNSDHCP
Soft skills
attention to detailproblem-solvingcustomer mindsetwritten communicationverbal communicationorganisational skillsmultitaskingproactive learning
Certifications
CompTIA A+Microsoft Fundamentals (AZ-900 / MS-900)CCNAITIL Foundation v4