Operations

• Lead operational and governance initiatives to ensure fair, transparent, and compliant earnings practices for delivery drivers.
• Direct and manage project workstreams, ensuring successful implementation of key initiatives.
• Analyze earnings data to identify trends, risks, and opportunities for improvement.
• Develop dashboards and tools to monitor earnings compliance.
• Maintain earnings policies, documentation, and version control standards.
• Partner with Product, Tech, Engineering, Compliance, and Operations.
• Support reviews and risk mitigation related to earnings models.
• Lead change management efforts, including stakeholder communication and rollout of policy updates.
• Drive process improvements that enhance efficiency, reduce costs, and support strategic growth.
• Mentor and develop team members, fostering a culture of collaboration, accountability, and continuous improvement.

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