Operations

• Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance
• Supports and aligns efforts to meet customer and business needs
• Building commitment for perspectives and rationales
• Proactively maintains mission critical infrastructure, cloud platforms, micro services, tools and processes to ensure highest levels of availability and reliability
• Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity
• Draws on technical skills and knowledge to triage and troubleshoot, differentiating between symptom and cause
• Builds tools to improve visibility, pro-actively detect issues and restore system availability

Technology Operations Analyst II

IT Infrastructure Operations Manager