Support Engineer

• Serve as the primary technical contact for customers, partners, and internal teams, providing expert-level support and guidance
• Lead troubleshooting sessions and conduct online training to ensure customers are successful with our products
• Deliver proactive support to key clients, building trusted relationships and ensuring they maximize their value from Wallarm
• Manage communication during technical incidents, providing clear updates to both customers and internal stakeholders
• Act as the customer's voice by systematically collecting feedback and translating it into clear feature requests for our product managers
• Rigorously test our products to identify issues, replicate customer problems, and create detailed bug reports for the development team
• Contribute to the evolution of our product line by providing real-world insights from customer interactions
• Manage the deployment and configuration of Wallarm solutions in diverse customer environments
• Develop and maintain technical documentation, including how-to guides and troubleshooting articles for our Knowledge Base
• Own and maintain the support team's test environment to ensure effective problem replication

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