Support Engineer

• Provide first-line support for hardware, software, and connectivity issues.
• Manage and prioritize ServiceNow tickets, ensuring accurate logging, assignment, escalation, and SLA adherence.
• Image, deploy, and maintain laptops, desktops, and mobile devices; assist with repairs and upgrades.
• Install and configure Microsoft Office and other business-critical applications.
• Support AV, video conferencing, VoIP telephony, and mobile devices, including meeting room setups.
• Administer user accounts for onboarding, role changes, and offboarding.
• Execute Joiners, Movers, Leavers (JML) tasks including account setup, hardware provisioning, and desk moves.
• Monitor and manage IT inventory to maintain accurate stock records.
• Communicate technical information clearly to both technical and non-technical users.
• Collaborate with global IT teams to ensure consistent service delivery.

Systems Support Analyst

Service Desk and Desktop Support Technician – FTC

Business Systems Support Analyst