Cattle Technical Support Representative
Vytelle
contract
Posted on:
Location Type: Remote
Location: Remote • 🇰🇿 Kazakhstan
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Act as the primary point of contact for clients post installation
- Provide remote support and maintenance of end user device hardware and software
- Support through email, remote desktop, telephone, and call back requests
- Lead the investigation and resolution of client concerns while collaborating with the product team
- Coach clients in their onboarding journey and how to best utilize our hardware and software
- Manage the Support Centre and ensure it stays up to date
- Create, update, and maintain service call interactions with clients
- Maintain an in-depth understanding of products and services
Requirements
- Experience with MS Office and related Microsoft products (Outlook, Excel, Word, Teams, etc.)
- Russian, Kazakh & English fluency required
- Secondary School Diploma required
- Ability to travel international preferred
- Cattle/Agriculture knowledge and exposure (cattle feeding and background and or experience is desired)
- Experience working with remote teams to achieve common goals and client outcomes
- Experience in a customer support role
Benefits
- Specialized training and collaboration with a team of highly skilled industry professionals
- The opportunity to work with a dynamic, diverse, and rapidly growing company
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
remote supportmaintenanceend user device hardwareend user device softwareservice call interactionsMS OfficeMicrosoft OutlookMicrosoft ExcelMicrosoft WordMicrosoft Teams
Soft skills
client communicationproblem solvingcollaborationcoachingonboardinginvestigationresolutionteamworkadaptabilitycustomer support
Certifications
Secondary School Diploma