Vyne

Customer Success Manager

• Establish consultative and trusted relationships with customers by leveraging Vyne’s product offerings and RCM best practices while guiding them to increased utilization and expansion of Vyne’s products
• Proactively analyze leading churn indicators and ensure tech and high-touch activities are deployed at the right time during the customer journey to increase utilization and reduce attrition
• Identify upsell opportunities by discovering customer’s current needs and processes to drive customer expansion while increasing Monthly Recurring Revenue (MRR)
• Build and expand customer relationships while increasing customer referenceability through positive reviews, case studies, testimonials, etc.
• Elicit customer feedback and document details and examples of the voice of the customer to be shared with leadership
• Drive and demonstrate the value a customer is receiving in quarterly business reviews
• Proactively pursue opportunities to expand use cases and deliver additional value to grow the assigned book of business
• Communicate with customers to meet short and long-term needs while assessing customer satisfaction and escalate any areas of concern to the appropriate teams
• Document client activity in Vyne’s CRM.
• Track and optimize customer retention metrics, including retention, utilization, cSat, NPS, etc.
• Other duties as assigned

Customer Success Advisor

Onboarding Specialist

• Oversee the customer’s onboarding journey from sales handoff to successful implementation.
• Ensure a smooth and timely transition from the Sales Team, establishing a clear vision for success.
• Act as an accountability partner, guiding customers to adopt our solutions effectively.
• Facilitate a successful transition to the Customer Success Team, verifying that customer goals and outcomes have been met.
• Conduct customized training sessions that address the unique needs of each customer.
• Clearly communicate the features, benefits, and best practices for using Vyne Dental products.
• Create engaging learning environments that instill excitement and confidence in customers.
• Maintain regular check-ins with customers to track progress and address any concerns.
• Serve as the primary point of contact for escalations, resolving issues independently whenever possible.
• Collaborate with cross-functional teams to swiftly remove roadblocks and ensure customer satisfaction.
• Continuously enhance your knowledge of Vyne Dental products, industry trends, and best practices.
• Identify and leverage expansion opportunities during onboarding and training.
• Collect and relay customer feedback to relevant teams to improve products, services, and overall customer experience.
• Contribute to developing and refining onboarding and training processes to enhance efficiency and customer outcomes.

Customer Success Advisor

Customer Onboarding Specialist