Client Support Representative, Tier-3
VS Media
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $20 per hour
Job Level
Junior
About the role
- Serving as the primary point of contact for our clients, via various channels such as phone, email, and chat, responding promptly and professionally to client enquiries, providing accurate information, and resolving issues in a timely manner.
- Providing white-glove support to our most prestigious clients, resolving payment enquiries and support, providing advanced product troubleshooting, responding to internal support requests, and handling severe compliance- and policy-related support items, along with other support items as needed based on the expected tier-3 knowledge base and skill level.
- Assisting in the optimal delivery of tier-2 support services, as needed.
- Assisting in the optimal delivery of tier-1 support services, as needed.
- Ensuring that all escalations are managed in a way that ensures a positive and valuable experience for our clients.
- Facilitating the execution of our compliance obligations.
Requirements
- 6+ months of customer support-based experience.
- Outstanding communication and interpersonal skills
- Strong typing skills.
- Excellent critical thinking and problem-solving abilities.
- Applicants must be comfortable with working around adult content.
Benefits
- Medical, dental and vision (eligible on the first of the month following a 30 day waiting period)
- 401K with company match
- Generous, employer funded life insurance with additional, elective options for increased coverage
- Voluntary accident insurance
- Long-term disability subject to eligibility
- Paid vacation and sick time in addition to annual personal days (eligible after a 90 day introductory period)
- 10 paid company holidays per year
- Employee resource program, employee recognition program, gym benefit (following an eligibility period) and an employee referral program
- Two paid Office Closures per year
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer supportadvanced product troubleshootingtier-3 supporttier-2 supporttier-1 supportcompliance managementproblem-solvingtyping skills
Soft skills
communication skillsinterpersonal skillscritical thinkingprofessionalism