Analyst

• Proactively detect, investigate and prioritize fraud incidents across Vonage’s communication platforms
• Monitor customer accounts and traffic usage to identity anomalies, suspicious behavior, and emerging fraud patterns
• Conduct deep dive analysis and make actionable recommendations to support fraud prevention, detection, and mitigation strategies
• Research and validate suspected cases of traffic abuse, account compromise, or policy violations
• Collaborate with cross-functional teams (products, engineering, compliance, customer support) to strengthen fraud controls and prevent recurrence
• Provide timely incident response for urgent fraud activity, ensuring rapid containment and effective communication to stakeholders
• Sharing fraud insights and trends with leadership to inform strategy and improve customer trust

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