Customer Support

• Validate CURF and manage catalogue creation processes, ensuring compliance with operational standards.
• Coordinate with suppliers and stakeholders for catalogue updates and change requests.
• Prepare accurate and timely analytics and reports on catalogue availability, issues, spend, and supplier performance.
• Track supplier contracts and operational level agreements (OLAs) for catalogues.
• Support ad-hoc administrative and operational requests related to catalogue management.
• Contribute to process improvement by identifying and sharing optimisation opportunities.

Catalogue Support Specialist

Retail Loss Prevention Associate II

Customer Support

Customer Support

Claims Support Representative

Pharmaceutical Support Specialist