Field Service Manager – Americas
VJ X-Ray
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
Ray
About the role
- Take on a leadership role and shape outstanding customer experiences.
- Recruit, manage, and develop a geographically dispersed team of Field Service Engineers and Automation Engineers across the US.
- Oversee the planning and scheduling of all US field service operations.
- Support escalated cases as a 1st and 2nd level contact, offering hands-on troubleshooting for X-ray NDT systems.
- Ensure a smooth customer experience and foster long-term relationships.
- Manage daily operations, define team processes, and guide technicians on complex system issues.
- Monitor key performance indicators (KPIs) and ensure service excellence and compliance with quality and safety standards.
- Actively drive the expansion of the service business by promoting established service products, contract agreements, and spare parts programs.
- Collaborate with VisiConsult’s German headquarters and global service organization.
Requirements
- Completed technical degree or equivalent qualification (e.g. technician/ mechatronics or electrical engineering).
- Experience with X-ray or other NDT (Non-Destructive Testing) systems is a strong plus.
- Proven track record of managing field service or technical support teams in a remote setting for at least 2 years.
- Strong background in technical troubleshooting, scheduling, and customer-facing roles within machinery or complex industrial systems.
- Experience in promoting and selling technical service products, contract agreements, and spare parts.
- Excellent communication and interpersonal abilities to lead remote teams, support diverse customer profiles, and align with international colleagues.
- Fluent English is required, German and/or Spanish are a significant asset.
- Independent, structured, and solution-oriented work style to drive operational excellence – with a proactive, results-driven approach and the ability to manage complex technical and organizational challenges.
- Willingness to travel occasionally (approx. 20–30%) across the Americas for customer visits, escalations, and team meetings.
- Experience working from a home office with a reliable setup.
Benefits
- Career and development opportunities
- An international and team-oriented work environment
- Variety of perspectives due to a wide range of industries and customers
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
X-ray NDT systemstechnical troubleshootingschedulingfield service managementtechnical supportmechatronicselectrical engineeringservice product promotioncontract agreementsspare parts management
Soft skills
leadershipcommunicationinterpersonal abilitiesstructured work stylesolution-orientedproactive approachresults-driventeam managementcustomer relationship managementcollaboration
Certifications
technical degreeequivalent qualification