Vizcom

Customer Success Manager

Vizcom

full-time

Posted on:

Location Type: Remote

Location: Remote • California, New York • 🇺🇸 United States

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Salary

💰 $90,000 - $130,000 per year

Job Level

Mid-LevelSenior

Tech Stack

Cloud

About the role

  • Own relationships with enterprise and growth customers—driving adoption, expansion, and long-term retention.
  • Guide onboarding and change management across multi-team or global rollouts, ensuring Vizcom integrates seamlessly into existing workflows.
  • Partner with design, product, and engineering leaders to identify goals, track outcomes, and build success stories that demonstrate business and creative value.
  • Monitor account health and usage data to identify trends, risks, and opportunities for deeper engagement.
  • Lead renewal and expansion conversations in partnership with Sales, positioning Vizcom as an essential creative infrastructure tool.
  • Develop scalable success frameworks—documenting best practices, playbooks, and training programs to accelerate adoption.
  • Represent the voice of the customer internally, advocating for new features, integrations, and experiences that drive creative impact.
  • Collaborate with SMB customers who are early in their Vizcom journey, helping them build strong foundations for success.

Requirements

  • 3 - 5 years of experience in Customer Success, Account Management, or Enterprise Partnerships at a SaaS company—ideally in design, creative tech, or AI.
  • Proven success managing and growing enterprise accounts with multiple stakeholders and business units.
  • Strong business acumen—you can connect creative adoption to tangible business outcomes and ROI.
  • A strategic yet hands-on mindset: you can design a success plan for a global design org and also jump into onboarding calls when needed.
  • Excellent communication, facilitation, and storytelling skills—able to engage executives and creatives alike.
  • Familiarity with creative software workflows (ex. Adobe Creative Cloud, Figma, Procreate) or design processes is a plus.
  • Experience using success tools such as Vitally or Salesforce to manage accounts and track health metrics.
  • A deep curiosity for design innovation and a genuine passion for empowering teams through creativity and technology.
Benefits
  • 100% employer sponsored medical care for employees, 25% towards dependents
  • Dental, Vision and Mental Health Care
  • Equity
  • Flexible PTO
  • 401(k) with payroll match
  • Generous annual Learning & Development allowance
  • Paid parental leave
  • One-time home office setup for all remote employees
  • Weekly catered lunch at Headquarters

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Customer SuccessAccount ManagementEnterprise PartnershipsSaaSbusiness acumensuccess plan designonboardingcreative software workflowsdesign processestracking health metrics
Soft skills
communicationfacilitationstorytellingstrategic mindsethands-on mindsetengagementadvocacycollaborationcuriositypassion