Operations

• Own and scale our entire FinCrime Operations
• Provide strategic and operational leadership for the end-to-end FinCrime Operations organization (L1, L2, QA, Training)
• Design, implement, and maintain a robust, scalable operational framework with clear ownership, standardized processes, and global consistency
• Recruit, mentor, and coach Team Leads and Managers, strengthening leadership capabilities and accountability across the entire function
• Ensure all teams operate in strict adherence to internal standards, procedures, and regulatory requirements
• Guarantee consistent day-to-day operational excellence, ensuring delivery against strict Service Level Agreements (SLAs), quality benchmarks, and productivity targets
• Lead data-driven initiatives to mitigate errors, enhance accuracy and maximize processing efficiency
• Establish comprehensive systems and tooling for associate onboarding, specialized training, data-driven quality monitoring, and formal performance management
• Own headcount planning, budgeting, and financial allocation across all FinCrime operational resources
• Oversee effective resource planning and collaborate closely with Vendor Management on external capacity needs, ensuring adequate coverage and utilization
• Proactively identify control gaps, process inefficiencies, and operational risks, driving structured remediation and the implementation of FinCrime best practices

Head of FinCrime Operations

Junior Trading Operations Analyst