Customer Support

• Take ownership of customer issues driving them from initial communication, through investigation to eventual resolution with various priorities in order to meet SLAs
• Provide well-thought-out and reliable direction, both in technical and non-technical terms, to help our customers and end users
• Work directly with a small, agile, cross functional team including engineers
• Debug errors within customers' integrations
• Escalate inquiries to senior technical support or software engineers accordingly
• Provide feedback to the Product Team on what features or enhancements may improve the product

Product Support Specialist

Business Support Specialist

Bilingual Client Support Specialist – EN/FR

Customer Experience Specialist

Technology Director – Customer Experience Solutions

Bilingual Customer Service Representative