Customer Success Manager

• Serve as the on-campus frontline representative for the course materials affordability and access program
• Address basic program related inquiries, including general inquiries regarding faculty adoptions, student access, and logistics
• Conduct AEM/CSM provided basic faculty training on the course material adoption platform and processes
• Coordinate onsite activity with third-party fulfillment partner during distribution periods, including material receiving, inventory, and student distribution
• Monitor quality and escalate any issues to the CSM
• Maintain a visible and supportive presence during high-traffic periods
• Track and report on key metrics including student interactions, training sessions, and distribution progress
• Represent VitalSource at campus events (e.g., orientations, tabling events, resource fairs)
• Collect & summarize real-time feedback from students, faculty, and staff
• Assist in executing on-campus components of marketing and awareness campaigns
• Ensure signage and informational materials are current and placed appropriately across campus
• Build and maintain positive working relationships with campus departments (e.g., bookstore, IT, student services)
• Provide occasional support to other internal teams (e.g. Adoptions Enablement, Customer Enablement, etc …)

Customer Success Specialist

Client Success Associate – Spanish Speaker

Customer Success Consultant

Customer Success Manager – Maritime

Director, Customer Success Center

Client Success Manager