Technical Program Manager

• Provide executive-level oversight for the entire IT, cybersecurity, and data operations portfolio, ensuring alignment with the organization's strategic goals and mission objectives.
• Direct the design, maintenance, and continuous improvement of a high-availability, scalable system architecture.
• Drive innovation by overseeing the continuous research of emerging technologies and developing a Quarterly IT Enhancements Recommendations Report for Government consideration.
• Develop and manage strategic roadmaps for technology modernization, including the Content Management System (CMS), cloud architecture, and application portfolio.
• Lead all cybersecurity initiatives, ensuring strict compliance with DoD, DISA, U.S. Cyber Command, and MC&FP policies and directives.
• Direct the development, implementation, and maintenance of a comprehensive Zero Trust Architecture (ZTA) and provide quarterly compliance briefings to leadership.
• Oversee the entire Risk Management Framework (RMF) process, including managing all activities within the eMASS platform to attain and sustain the Authority to Operate (ATO).
• Ensure comprehensive compliance with DISA STIGs/SRGs, ACAS assessments, and the effective management and mitigation of all POA&Ms.
• Guarantee full adherence to Section 508 of the Rehabilitation Act and WCAG guidelines, including overseeing the development and delivery of accessibility training programs.
• Ensure 24/7/365 operational readiness, including the management of Tier 1, 2, and 3 customer assistance, security monitoring, and incident response teams.
• Oversee all database administration and engineering functions for Oracle, MySQL, and Microsoft SQL environments, ensuring optimal performance, security, and availability.
• Direct the comprehensive Backup, Disaster Recovery (DR), and IT Continuity of Operations (COOP) program, including the execution of bi-annual exercises and validation of recovery processes.
• Manage the operations, maintenance, and enhancement of the Content Management System (CMS), ensuring platform stability, security, and the integration of state-of-the-art capabilities.
• Lead Agile IT development for websites and applications, ensuring DevSecOps principles are applied throughout the lifecycle from programming and testing to deployment and maintenance.
• Oversee the Configuration Management (CM) and Configuration Control (CC) processes, serving as the lead for the Change Control Board (CCB) Secretariat to ensure data integrity and system stability.
• Direct the development and management of Application Programming Interfaces (APIs) and the comprehensive UI/UX design services for the application portfolio.
• Establish, monitor, and report on Key Performance Indicators (KPIs) for all aspects of the program, including system uptime, cybersecurity posture, project execution, and customer support metrics.
• Serve as the primary point of contact for the government, collaborating with the CIO, CISO, ISSM, and other key stakeholders to ensure program success and alignment.
• Oversee the creation and delivery of all required program documentation and reports, including the IT and Cyber Enterprise Operations Monthly Activity Report, SOPs, and architectural diagrams.
• Manage all on-demand cloud migration projects, ensuring comprehensive planning, risk mitigation, and seamless execution with minimal disruption to operations.
• Perform other tasks as required.

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