Call Center Representative

• Answer calls from clients to address their needs, complaints, or other issues with products or services; keep records of all customer conversations
• Respond efficiently and accurately to callers; explain possible solutions and ensure that clients feel supported and valued
• Engage in active listening with callers; confirm or clarify information, identify customer needs, research issues and provide solutions and/or alternatives
• Exhibit understanding and strive to meet or exceed call center metrics while providing excellent consistent customer service
• Provide problem resolution on billing or shipment issues; update online customer records including pets, payment methods, address and other critical shipping information
• Help shoppers place web orders, re-orders, and autoships
• Collaborate with other departments to advocate for Vetsource customers and creatively resolve problems

Call Center Advisor 1 – Tier 1

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