Veterinary Customer Service Representative
Veterinarian Recommended Solutions
full-time
Posted on:
Location Type: Remote
Location: Remote • Pennsylvania • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Deliver excellent customer service on the telephone to all inbound and outbound veterinary product callers.
- Answer customer inquiries and provide information about VRS products as recommended by the pet veterinary care provider.
- Perform general data entry as necessary.
- Focus on retention of current customers by providing courteous and knowledgeable information regarding billing and following up on any questions.
- Display professional, courteous, and efficient communication through both inbound and outbound sources, including face-to-face, telephone, and email.
Requirements
- Associate's Degree in Health Care or Veterinary related field preferred but not necessary
- 1-3 years of customer service experience required
- Call center experience preferred
- Proficient in MS Office Suite as well as being able to learn new systems and retain information
- Excellent written and verbal communication skill
Benefits
- Medical, Dental, Vision Insurance
- Company paid Short Term Disability, Long Term Disability, Life Insurance
- Remote position
- A 401k that the company matches after 1 year
- Friendly, team-oriented work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entrycustomer service
Soft skills
communicationcourteousnessknowledge retention
Certifications
Associate's Degree in Health CareAssociate's Degree in Veterinary related field