Consultant

• Structured onboarding for new users: Guide clients from their first interaction with the product, ensuring a smooth implementation and rapid adoption
• Software configuration: Set up accounts, operations, workflows and other system modules according to the client’s business context and needs
• Process implementation and training: Plan and deliver functional training sessions, ensuring users understand and correctly use the tools
• Implementation project management: Lead schedules and deliverables, ensuring quality and timely completion
• Ongoing client relationship management: Conduct checkpoint meetings to monitor progress, resolve questions and maintain active, trusted communication
• Operational support and issue resolution: Serve as the point of contact for clients’ functional and operational questions, acting with agility and empathy
• Demonstrations and presentations: Deliver demos tailored to the client’s context, highlighting benefits and best practices
• Ensure value delivery: Act as the custodian of the customer experience, ensuring the product fulfills its purpose and delivers concrete results for the business

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