Manager, Credit & Collections
Versant Power
full-time
Posted on:
Location Type: Office
Location: Bangor • Maine • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
Tech Stack
ERPOracle
About the role
- Develop and enforce credit policies aligned with utility regulations, customer assistance programs, and risk management goals.
- Oversee credit assessments for new service applications and large commercial/industrial accounts.
- Manage collections processes, including payment arrangements, disconnection procedures, and coordination with third-party collection agencies.
- Ensure compliance with Public Utilities Commission (PUC) rules, consumer protection laws, and internal service standards.
- Collaborate with customer service, billing, legal, and regulatory teams to resolve complex account issues and disputes.
- Monitor and report on key metrics such as Days Sales Outstanding (DSO), aging reports, and bad debt write-offs.
- Lead initiatives to improve collections efficiency, including automation, predictive analytics, and customer outreach strategies.
- Supervise and develop a team of credit and collections employees, fostering a culture of accountability and service excellence.
Requirements
- Bachelor’s degree in Finance, Accounting, Business Administration, or a related field required; MBA or utility-specific certifications preferred.
- 5+ years of leadership experience in customer service, utility operations or related fields.
- 10+ years of relevant experience, 3-5 years of experience in credit and collections, preferably within a regulated utility or public service environment.
- Strong understanding of utility billing systems, regulatory frameworks, and customer assistance programs (e.g., LIHEAP).
- Proficiency in ERP and CIS platforms (e.g., CAYENTA, SAP, Oracle Utilities, or Banner).
- Excellent leadership, negotiation, and conflict resolution skills.
- Knowledge of applicable federal and state regulations, including the Fair Debt Collection Practices Act and utility-specific mandates.
- Experience working in a unionized environment a plus.
Benefits
- Tobacco free workplace
- Fragrance-free workplace
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
credit policiescredit assessmentscollections processescompliancepredictive analyticsutility billing systemsregulatory frameworkscustomer assistance programsnegotiationconflict resolution
Soft skills
leadershipaccountabilityservice excellence
Certifications
Bachelor’s degreeMBAutility-specific certifications