Support Engineer

• Provide technical guidance to providers’ developers on best practices for integrating with our APIs and utilizing our functionality
• Troubleshoot issues from providers and customers. Escalate to engineering teams with detailed technical context, impact assessment, and reproduction steps
• Build and improve AI agents to streamline common support questions and automate responses for frequent integration issues
• Develop internal tools to automate provider workflows that are currently unavailable in our product, providing feedback on recurring patterns and advocating for feature improvements
• Create and maintain technical documentation for provider onboarding, integration patterns, and troubleshooting guides
• Since we view every support escalation as an opportunity to learn, you will play a critical role in providing feedback and influencing our product roadmap

Technical Support Engineer

Technical Support Engineer

Technical Support Representative I

Technical Support Engineer

Technical Support Engineer

Technical Support Specialist