Technical Support Engineer, Laser Specialist
Veralto
full-time
Posted on:
Location Type: Hybrid
Location: Huntingdon • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Act as the primary internal contact for all laser-related queries across Service and the wider business.
- Provide accurate, efficient, and high-quality technical assistance to customers via phone and email.
- Upskill and support the technical support team on laser technology.
- Work closely with the engineering scheduler to allocate service engineers to off-site jobs.
- Maintain consistent, detailed logs and records of customer enquiries and service activities.
Requirements
- Highly motivated with strong interpersonal and customer care skills.
- Ability to deliver exceptional technical support in a clear and professional manner.
- Strong attention to detail to maintain accurate records and follow service processes.
- Confident communicator able to manage enquiries and provide guidance to both customers and internal teams.
- Willingness and capability to train and support colleagues on laser technology.
Benefits
- Professional onboarding and training options
- Career coaching and development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical assistancelaser technologyservice processes
Soft skills
interpersonal skillscustomer careattention to detailcommunicationtraining