Customer Service Representative
Veralto
full-time
Posted on:
Location Type: Office
Location: Huntingdon • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Responsible for accurate and timely sales order entry.
- Coordinates and manages scheduled shipments.
- Prepares and provides quotes via telephone and email.
- Processes purchase orders efficiently and accurately.
- Handles invoice queries and issues credit notes as required.
- Responds to price queries and provides relevant information.
- Manages MSDS (Material Safety Data Sheet) queries.
- Creates customer contracts and ensures accuracy of details.
- Oversees contract billing and maintains up-to-date records.
- Updates visual management tools to reflect performance and results.
Requirements
- Demonstrates excellent written and verbal communication skills.
- Highly organised with strong planning and prioritisation abilities.
- Provides exceptional customer service with a proactive approach.
- Maintains high accuracy with strong attention to detail.
- Performs effectively under pressure and manages deadlines confidently.
- Operates in a structured, process-driven manner.
- Brings strong proficiency in PC applications and internet tools.
- Collaborative team player with a positive and supportive attitude.
- Strong time-management skills with the ability to prioritise tasks effectively.
- Passionate about their role and proud of the value it brings to the business.
- Uses initiative to identify issues and solve problems proactively.
- Self-motivated with a driven and positive mindset.
- Highly customer-focused, consistently delivering a quality service experience.
Benefits
- Flexible working hours
- Professional onboarding and training options
- Career coaching and development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales order entrypurchase order processinginvoice managementcontract managementquote preparationMSDS managementbilling oversightvisual management toolsperformance tracking
Soft skills
written communicationverbal communicationorganisational skillsplanning skillscustomer serviceattention to detailtime managementproblem-solvingteam collaborationself-motivation