Technical Program Manager

• Lead and manage technical support programs, helping to organize and track work via sprints
• Manage sprint goals and timelines, balancing scope, resources, and priorities to ensure timely product delivery
• Facilitate requirement gathering and lead user story creation
• Perform release management and create process to improve cross-team communication and visibility of upcoming releases
• Collaborate with cross-functional teams to drive projects and enhancements
• Effectively manage and balance the team’s workload comprised of conflicting priorities across day-to-day enhancement requests, defects, and projects
• Learn how to use the supported software product(s) and see the product's capabilities as well as gaps in supporting business needs
• Learn about the supported department’s business and workflows and efficiently apply that knowledge to software solutions
• Provide regular reports and insights to senior management and the support teams to communicate progress and blockers
• Identify opportunities for process improvements within supported teams and own follow-up where needed
• Implement best practices to optimize efficiency, responsiveness, and overall customer satisfaction
• Participate in technical reviews and approve changes to ensure deliverables meet expectations
• Facilitate CAPA resolution and ensure SOP’s are maintained and followed
• Engage with the vendor customer success teams to be informed about product updates and new releases and how they impact internal processes and support enablement

IT Technical Program Manager – Product Support

Senior Technical Program Manager

Senior Technical Program Manager

Technical Program Manager – Release Management

Principal Technical Program Manager – Inference