Managed Services Consultant – Quality
Veeva Systems
full-time
Posted on:
Location Type: Remote
Location: Remote • Massachusetts, Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 - $140,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Vault
About the role
- Provide post-go-live administrative support for multiple clients
- Solutioning and configuration of Vault applications to meet customer needs, including but not limited to workflows, document types, security, fields, page layouts, and notifications
- Assistance with Quality processes including SOPs, Quality Events, CAPAs, Deviations, Change Control, Audits, and Training
- Bulk import/export of content and data
- Ad hoc training of users and administrators
- Analysis and deployment of new product features
- Maintenance of production and sandbox environments
- Creation of regular and ad hoc customer reports
Requirements
- Experience with configuring/supporting/implementing software
- Customer service or consulting experience
- Ability to quickly understand client requirements and needs and articulate potential solutions
- Experience fulfilling customer needs and managing expectations
- Strong organizational skills with the ability to switch tasks quickly
- Excellent verbal and written communication skills
- Bachelor’s degree or equivalent relevant experience
Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
configurationworkflow designdocument managementdata import/exportquality assuranceSOPsCAPAschange controlauditsreport creation
Soft skills
customer serviceconsultingproblem-solvingorganizational skillscommunication skillstask switchingclient needs assessmentexpectation managementtraininganalysis
Certifications
Bachelor’s degree