Project Manager

• Design and build the PMO from the ground up, establishing governance, standards, and methodologies aligned to the company’s growth strategy.
• Define and enforce project and portfolio governance, including intake, prioritization, approvals, and change control processes.
• Embed structured change management into the PMO framework, including impact assessments, stakeholder engagement, communications, and training for all major initiatives.
• Partner with senior leaders to ensure organizational changes tied to new clients, new workforce models, and technology solutions are effectively adopted and sustained.
• Create scalable PMO processes, playbooks, and templates for implementation projects involving new workforce deployments, new clients, and new or enhanced technology.
• Determine which efforts require dedicated project managers and which can be led by business owners using standardized self-service toolkits, templates, and checklists.
• Establish consistent approaches for scope, schedule, risk, issue, dependency, and change management across all projects.
• Build and lead a high-performing team of project managers and project coordinators; recruit, onboard, coach, and mentor to elevate project and change capabilities.
• Provide training and coaching to business leaders and subject matter experts on core project and change management practices to enable self-led initiatives where appropriate.
• Foster a culture that embraces change, continuous improvement, and accountability to business outcomes.
• Develop executive-level portfolio dashboards and reporting that provide visibility into project status, benefits, risks, resource utilization, and change/adoption metrics.
• Use project and change data to identify trends, bottlenecks, and opportunities that support double-digit revenue and margin growth.
• Ensure alignment of the project portfolio with strategic priorities, including new client launches, service expansion, technology enablement, and workforce

Program/Project Manager Lead

Project Manager – Project Lead

Customer Relationship Management Project Administrator II

Project Manager

Customer Relationship Management Project Administrator II

Project Coordinator