VCM, Inc.

Account Executive

• Learn the products and services offered, including the sales terms (e.g. special features, return and warranty policies)
• Set targets for the sales department
• Collaborate with the marketing department to prepare common strategies
• Monitor sales numbers and marketing metrics
• Calculate business trends, like monthly sales rates
• Analyze market trends
• Monitor competition and follow current developments
• Ensure sales team is up-to-date with business targets
• Motivate sales team to achieve great results
• Find prospective customers and new target segments

Sales Consultant

Customer Support

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Customer Service Representative

Data Entry

• Insert customer and account data by inputting text based and numerical information from source documents within time limits
• Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry
• Review data for deficiencies or errors, correct any incompatibilities if possible and check output
• Research and obtain further information for incomplete documents
• Apply data program techniques and procedures
• Generate reports, store completed work in designated locations and perform backup operations
• Scan documents and print files, when needed
• Keep information confidential
• Respond to queries for information and access relevant files
• Comply with data integrity and security policies
• Ensure proper use of office equipment and address any malfunctions

Sales Consultant

Customer Service Representative

Data Entry Operator