Vantage West Credit Union

Bilingual Virtual Relationship Banker

Vantage West Credit Union

full-time

Posted on:

Location Type: Office

Location: Tucson • Arizona • 🇺🇸 United States

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Salary

💰 $18 - $22 per hour

Job Level

Mid-LevelSenior

About the role

  • Responsible for providing accurate, professional and prompt Member service while performing a variety of financial transactions virtually, through interactive teller machines (ITMs).
  • Maintains knowledge on all related products, services, and promotions to effectively create cross-sale opportunities based on member needs.
  • Processes a variety of virtual transactions promptly, accurately and efficiently. This includes deposits, transfers, withdrawals, and payments in accordance with credit union policies, procedures, and regulatory requirements.
  • Learns and applies new technology, serving as a Subject Matter Expert on Interactive Video Teller Machines and stays abreast of ITM enhancements, including process improvement and procedures.
  • Guides members through self-service handling of account maintenance requests through digital channels.
  • Builds, develops and maintains relationships with members to ensure a positive member experience.
  • Determines Member’s financial needs and recommends appropriate products and services.
  • Educates Member on the various products and services available including online and mobile banking.
  • Creates cross-selling opportunities in order to meet branch and individual sales goals.
  • Resolves Members' requests, problems, and complaints or directs them to the appropriate person or department for information and assistance.
  • Maintains an up-to-date and comprehensive knowledge on all credit union products, services, promotions, policies, procedures, rules and regulations.
  • Meets balancing requirements.
  • Performs other duties as assigned.

Requirements

  • High School diploma or equivalent
  • 3 years customer service, sales and/or retail banking experience
  • Spanish speaking skills are required. Selected candidate will be required to complete a language assessment with a score of 9 or higher within 30 days of employment starting.
  • Maintains a positive, professional appearance while communicating effectively through on-screen technology
  • Excellent attention to detail and sound judgement
  • Ability to work in a fast-paced, goal-oriented environment
  • Must be an effective team player, cooperative, flexible and dependable
  • Ability to communicate clearly and effectively
  • Knowledge of credit union products and services
  • Must be customer service oriented with the ability to identify and meet member needs
  • Must possess basic math and computer skills.
Benefits
  • Health Coverage – We offer medical, dental and vision coverage for you and your dependents.
  • Other benefits include: life insurance, flexible spending accounts, pet insurance, Team Member Assistance Program (EAP), and Corporate Care Solutions (Backup Child and Adult Care Services).
  • Paid Time Off and Holidays – Work-life balance is a focus with generous paid time off, with additional time given for sick days, paid holidays, and 16 hours of paid time to participate in our community volunteer program.
  • We also offer enhanced paid military leave and paid maternity/paternity leave.
  • Retirement Savings – Generous 401k Plan.
  • Development Activities – We focus on continuous growth by encouraging Job Shadowing and Personal Development Plans, which leads to a 40+% annual internal promotion rate.
  • Tuition Reimbursement – We have partnered with the University of Arizona Global Campus to offer eligible full-time employees 100% tuition coverage towards an online Bachelor’s or Master’s Degree.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicesalesretail bankingfinancial transactionscross-sellingaccount maintenancebasic math skillscomputer skillsSpanish speaking
Soft skills
attention to detailsound judgementeffective communicationteam playercooperativeflexibledependablepositive appearancegoal-oriented
Certifications
High School diploma or equivalent