Customer Success Manager
Vanta
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $174,000 - $205,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Cyber Security
About the role
- Hire, mentor and develop a team of expert CSMs and a culture of customer centricity, high performance and accountability
- Influence strategy and design of the customer success methodology including implementation, adoption, customer value and risk management
- Define strategies and coach your team to achieve KPIs including revenue retention and customer health
- Through coaching your team, drive adoption of effective portfolio prioritization, success planning, risk management and expansion identification.
- Develop enablement programs that ensure your team members are experts in Vanta’s products, our space and CSM skills
- Partner closely with cross-functional teams including revenue operations, product, marketing, sales, recruiting and more
- Thrive in a fast paced startup environment and contribute to transformational change
Requirements
- 5+ years of experience leading customer facing teams, preferably Customer Success or Account Management
- A passion for team development including the ability to define onboarding and ongoing enablement programs that result in career growth for your team
- Experience managing customers at scale with complex product requirements and multiple levels of stakeholders
- A proven track record of establishing executive level relationships, navigating issues and escalations and balancing the needs of both the customer and the business
- Strong critical thinking and clear communication skills
- Demonstrate a history of making decisions using frameworks and backed by data
- Thrive in a fast paced environment and can effectively lead teams through change
- Have deep curiosity of emerging technologies and an enthusiasm for cybersecurity
- A natural affinity for problem-solving, and an enthusiasm for making a large impact early on at a start-up
Benefits
- Industry-competitive compensation
- 100% covered medical, dental, and vision benefits with dependents coverage
- 16 weeks fully-paid parental Leave for all new parents
- Health & wellness and remote workplace stipends
- Family planning benefits through Carrot Fertility
- 401(k) matching
- Flexible work hours and location
- Open PTO policy
- 11 paid holidays in the US
- Offices in SF, NYC, London, Dublin, and Sydney
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer success methodologyKPI achievementportfolio prioritizationsuccess planningrisk managementenablement programsteam developmentonboarding programsdata-driven decision makingstakeholder management
Soft skills
mentoringcoachinginfluencing strategycritical thinkingclear communicationproblem-solvingadaptabilitycustomer centricityhigh performanceaccountability