USO

Center Operations Manager

USO

full-time

Posted on:

Location Type: Office

Location: Fort Shafter • Hawaii • 🇺🇸 United States

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Salary

💰 $60,375 - $90,563 per year

Job Level

Mid-LevelSenior

About the role

  • Overall responsibility for providing visitor and guests with a Center that is effective, inviting, safe, clean, well-maintained and ready-for-use
  • Lead the planning, quality, and delivery of programs on and off of U.S. military installations
  • Deliver services, equipment and events within budget limits
  • Identify and implement operational and program improvements that achieve USO standards of excellence
  • Act as a resource for USO Center staff and volunteers in the planning and execution of special and/or holiday events
  • Review program and service needs
  • Research and recommend new programs and services based on research
  • Implement and oversee suggested and/or required changes
  • Coach and mentor USO Center staff and oversee volunteers schedule, activities, recruitment, training and recognition
  • Develop, improve and maintain working relationships with USO vendors and local contractors
  • Create, maintain, communicate, and enforce adherence to Standard Operating Procedures and the Emergency Preparedness Plan (EPP)
  • Conduct employee accountability checks
  • Manage cash on hand and maintain inventory of supplies and assets
  • Responsible for communicating to internal and external parties, Centers operations, programs, and activities
  • Compile and prepare announcements, stories, and photos for publication and distribution across multiple media and social media channels
  • Develop, improve and maintain working relationships with U.S. Military, local community leadership, partners and donors, and media representatives to enhance awareness, generate financial/in-kind support of the USO mission and support successful program and service delivery

Requirements

  • High School Diploma or equivalent
  • Bachelor's Degree preferred
  • 5+ years work experience in a business operations role, event management or marketing role, including 1+ years in a supervisory capacity
  • Relevant experience in a non-profit, military, multicultural and/or global organization preferred
  • Proficiency using computers and electronics equipment
  • Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite
  • General knowledge of various software, applications, and programs including but not limited to volunteer management software and social media platforms
  • Experience with Digital Cheetah preferred
  • Fluency in English
  • Ability to speak, read and write in the language of the host country at the native level preferred
Benefits
  • generous paid time off, including volunteer days and military leave
  • remarkable 401k match
  • comprehensive benefits
  • opportunities for training and education reimbursement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
event managementbusiness operationsprogram deliveryoperational improvementsinventory managementemployee accountabilitybudget managementprogram developmentsupervisory experiencemulticultural experience
Soft skills
leadershipcommunicationcoachingmentoringrelationship buildingplanningorganizationresearchproblem-solvingteam collaboration
Certifications
High School DiplomaBachelor's Degree