Director, Digital/Technical Product Management – Contact Center Technologies
USAA
full-time
Posted on:
Location Type: Hybrid
Location: San Antonio • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $143,320 - $273,930 per year
Job Level
Lead
About the role
- Lead a team of Digital/Technology Product Managers and Product Owners
- Manage day to day activities of the Digital or Technology product management team
- Responsible for end-to-end technology and digital product management activities
- Set new Digital or Technology product strategies
- Collaborates with Business and Technology partners to ensure strategy alignment
- Guides teams in implementing data-driven methodologies across multiple channels
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled
Requirements
- Bachelor’s degree; OR 4 years of related experience may be substituted in lieu of degree
- 8 years Digital/Technology Product Management experience
- 3 years of direct team lead or leading matrixed or cross-functional teams
- Demonstrated ability to think strategically
- Knowledge of Technology/Digital products and/or emerging technology platforms
- Demonstrated ability to work in an Agile, Lean Product Development and Lean Portfolio Management environment
- Ability to excel in a dynamic environment with shifting priorities
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Digital Product ManagementTechnology Product ManagementAgileLean Product DevelopmentLean Portfolio ManagementData-driven methodologiesStrategic thinking
Soft skills
Team leadershipCollaborationRisk managementAdaptability